Shipping policy

SHIPPING POLICY

Last updated: August 3, 2026

This Shipping Policy applies to orders placed through coiriva.com.

Coiriva is operated by PHAMCHUNG LLC.

1. SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States.

We do not currently guarantee shipping to:

• P.O. boxes;
• APO/FPO/DPO military addresses;
• U.S. territories;
• Freight forwarding addresses; or
• International destinations,

unless an available shipping option is specifically displayed at checkout.

2. SHIPPING COST

We offer free standard shipping on eligible U.S. orders placed through coiriva.com.

Any expedited, special, remote-area, or additional delivery charge will be displayed at checkout before payment.

3. ORDER PROCESSING

Orders are generally processed, packed, and prepared for shipment within 1–2 business days.

Orders placed on weekends or U.S. public holidays may begin processing on the next business day.

Processing time may be longer during:

• High-volume periods;
• Major sales;
• Holidays;
• Severe weather;
• Inventory verification;
• Address verification; or
• Fraud-prevention review.

4. ESTIMATED DELIVERY

Most eligible U.S. orders are estimated to arrive within 3–5 business days from the order date.

Delivery estimates are not guaranteed.

Actual delivery time may vary depending on the destination, carrier operations, weather, emergencies, seasonal demand, address accuracy, or other circumstances beyond our reasonable control.

5. ORDER TRACKING

When tracking becomes available, we will send tracking information to the email address or telephone number provided at checkout.

Tracking may take up to 24–48 hours after shipment to begin showing movement.

A temporary lack of tracking updates does not necessarily mean that the package has not shipped or is lost.

6. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

• Recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State;
• ZIP code; and
• Telephone number.

If you notice an address error, contact support@coiriva.com immediately.

We cannot guarantee that an address can be changed after processing begins.

7. UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned because of:

• An incorrect or incomplete address;
• Delivery refusal;
• Failure to collect the package;
• Inability to access the delivery location;
• Repeated unsuccessful delivery attempts; or
• Failure to respond to carrier communications,

the customer may be responsible for reasonable reshipping, return, or carrier charges, to the extent permitted by law.

8. DELIVERY CONFIRMATION

A package marked “delivered” by the carrier is generally considered delivered to the address provided at checkout.

If tracking shows delivered but you cannot locate the package:

• Check around the delivery location;
• Ask household members, neighbors, building staff, or reception;
• Confirm that the shipping address is correct;
• Wait until the end of the delivery day; and
• Contact the carrier.

If the package remains missing, contact support@coiriva.com promptly.

We will review the situation and assist where reasonably possible, but replacement or refund eligibility may depend on carrier findings and the circumstances.

9. LOST OR DAMAGED PACKAGES

If tracking has not updated for an extended period or the package appears lost, contact support@coiriva.com.

If an item arrives damaged, contact us within 7 days of delivery and provide:

• Order number;
• Photos of the item;
• Photos of the packaging; and
• A photo of the shipping label.

We may require carrier investigation before approving a replacement or refund.

10. PARTIAL SHIPMENTS

Orders containing multiple items or pack sizes may be shipped separately.

If this occurs, you may receive multiple packages or tracking numbers at no additional standard shipping cost.

11. DELIVERY DELAYS

We are not responsible for delays caused by:

• Shipping carriers;
• Severe weather;
• Natural disasters;
• Government actions;
• Labor disruptions;
• Public emergencies;
• Incorrect or incomplete addresses;
• Access restrictions;
• Peak shipping periods; or
• Other events beyond our reasonable control.

We will make reasonable efforts to assist with delayed shipments.

12. ORDER CHANGES AND CANCELLATIONS

To request a shipping-address change or order cancellation, contact support@coiriva.com as soon as possible.

Changes or cancellations cannot be guaranteed after an order has entered processing, been packed, shipped, or assigned tracking information.

13. CONTACT

For shipping questions, contact:

Coiriva
Operated by PHAMCHUNG LLC
Email: support@coiriva.com
Phone: +1 (412) 679-7869
Business address: 3621 Richmond Dr, Fort Collins, CO 80526, United States