Refund policy
RETURN AND REFUND POLICY
Last updated: August 3, 2026
Thank you for shopping with Coiriva. This Return and Refund Policy explains the conditions under which products purchased from coiriva.com may be returned, replaced, or refunded.
Coiriva is operated by PHAMCHUNG LLC.
1. RETURN WINDOW
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, the product must:
• Be unused, unopened, and in the same condition in which it was received;
• Be in its original packaging;
• Include your order number or proof of purchase; and
• Be returned only after receiving return authorization from our customer support team.
Returns sent to us without prior authorization may not be accepted.
2. NON-RETURNABLE ITEMS
For health, cleanliness, and product-quality reasons, we cannot accept returns of:
• Opened, hydrated, expanded, mixed, planted, or otherwise used coco coir products;
• Products removed from their original packaging;
• Items damaged through improper storage, handling, or use;
• Gift cards;
• Final-sale items, when clearly identified as final sale before purchase; or
• Products returned more than 30 days after delivery.
This does not affect your rights if an item arrives damaged, defective, or incorrect.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery at support@coiriva.com.
Please include:
• Your full name;
• Your order number;
• A description of the issue; and
• Clear photos of the product, packaging, and shipping label.
After reviewing the information, we may offer a replacement, partial refund, or full refund, depending on the circumstances.
4. RETURN AUTHORIZATION
Before returning an item, email support@coiriva.com.
If your return is approved, we will provide return instructions and the appropriate return address.
Do not send products to the business address listed on our website unless our support team specifically instructs you to do so.
5. RETURN SHIPPING COSTS
Customers are responsible for return shipping costs for returns based on preference, ordering the wrong quantity, or no longer wanting the product.
If the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect item, we will provide an appropriate solution and may cover reasonable return shipping costs.
Original shipping charges, if any, are non-refundable unless the order was damaged, defective, incorrect, or required to be refunded by applicable law.
We do not charge a restocking fee for approved returns.
6. REFUNDS
After we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days after approval for the refund to appear, depending on your bank, card issuer, or payment provider.
Shipping and payment processing times are controlled by third-party financial institutions and may vary.
7. LATE OR MISSING REFUNDS
If you have not received an approved refund:
• Check your bank or card account again;
• Contact your card issuer or payment provider; and
• Allow additional processing time.
If you have completed these steps and still have not received the refund, contact support@coiriva.com.
8. ORDER CANCELLATIONS
Orders may be canceled only before they have entered processing or fulfillment.
To request cancellation, contact support@coiriva.com as soon as possible.
We cannot guarantee cancellation after an order has been processed, packed, shipped, or assigned a tracking number.
If the order has already shipped, the standard return conditions apply.
9. REFUSED OR UNDELIVERABLE PACKAGES
If an order is returned because:
• The customer provided an incorrect or incomplete address;
• Delivery was refused;
• The carrier could not access the delivery location;
• The package was not collected; or
• The customer failed to respond to carrier delivery attempts,
any refund may be reduced by actual shipping, return, handling, or carrier charges incurred by us, to the extent permitted by law.
10. EXCHANGES
We do not currently offer direct exchanges.
The fastest way to obtain a different pack size is to request an approved return, if eligible, and place a new order separately.
11. CONTACT
For questions about returns, refunds, replacements, or cancellations, contact:
Coiriva
Operated by PHAMCHUNG LLC
Email: support@coiriva.com
Phone: +1 (412) 679-7869
Business address: 3621 Richmond Dr, Fort Collins, CO 80526, United States