Privacy policy
PRIVACY POLICY
Last updated: August 3, 2026
This Privacy Policy describes how Coiriva, operated by PHAMCHUNG LLC (“Coiriva,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from coiriva.com (the “Site”), communicate with us, or otherwise use our services.
By using the Site, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of information:
A. Contact and account information
• Name;
• Billing and shipping address;
• Email address;
• Telephone number;
• Customer account details; and
• Communication preferences.
B. Order and transaction information
• Products viewed or purchased;
• Order number;
• Purchase history;
• Billing and shipping details;
• Discounts used;
• Returns and refund information; and
• Transaction status.
Payment card information is processed by Shopify and authorized payment providers. We generally do not directly store complete payment card numbers.
C. Device and usage information
• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Referring website;
• Pages viewed;
• Links clicked;
• Session information;
• Cookie identifiers; and
• Approximate location derived from technical information.
D. Customer service information
We may collect information that you provide when contacting customer support, including emails, messages, photos, order details, complaints, return requests, and other correspondence.
E. Information from service providers and business partners
We may receive information from Shopify, payment providers, shipping carriers, analytics providers, advertising platforms, fraud-prevention providers, and other service providers used to operate our business.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process, confirm, fulfill, and deliver orders;
• Process payments, returns, refunds, and replacements;
• Create and manage customer accounts;
• Provide customer support;
• Send transactional emails and order updates;
• Detect, investigate, and prevent fraud, abuse, and security incidents;
• Improve our products, website, services, and customer experience;
• Analyze website traffic and shopping activity;
• Personalize content and product recommendations;
• Send marketing communications where permitted;
• Measure advertising performance;
• Comply with legal, regulatory, tax, accounting, and recordkeeping obligations;
• Enforce our policies and Terms of Service; and
• Protect our rights, customers, business, and services.
3. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:
• Keep the Site functioning;
• Remember cart and account preferences;
• Authenticate users;
• Measure Site performance;
• Understand how visitors use the Site;
• Prevent fraud;
• Provide analytics; and
• Deliver or measure advertising where permitted.
You may manage cookies through your browser settings or through any privacy controls or cookie banner made available on the Site.
Disabling some cookies may affect Site functionality.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to:
• Shopify, which hosts and supports our online store;
• Payment processors and financial institutions;
• Shipping carriers, warehouses, and fulfillment providers;
• Customer service and communication providers;
• Analytics, advertising, and marketing providers;
• Fraud prevention and security providers;
• Professional advisers, including accountants, insurers, and legal advisers;
• Government authorities or other parties when required by law; and
• A purchaser, successor, or other party involved in a merger, financing, restructuring, sale, or transfer of all or part of our business.
We do not sell personal information for money.
However, certain uses of advertising or analytics technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws. Where required, we provide mechanisms to exercise applicable opt-out rights.
5. SHOPIFY
Our store is hosted by Shopify.
Shopify may process personal information to provide ecommerce, checkout, payment, fraud prevention, analytics, and platform services.
Shopify’s processing of personal information is governed by its own privacy terms and policies.
6. ADVERTISING AND ANALYTICS
We may use third-party analytics and advertising services to understand Site usage, measure campaign performance, and provide relevant advertising.
These providers may collect device, cookie, browsing, and interaction information in accordance with their own privacy policies.
Where required by law, non-essential advertising technologies will be used only after appropriate consent.
7. MARKETING COMMUNICATIONS
If you subscribe to marketing emails or messages, we may send information about products, promotions, or store updates.
You may unsubscribe at any time by:
• Clicking the unsubscribe link in an email; or
• Contacting support@coiriva.com.
Unsubscribing from marketing does not prevent us from sending transactional communications concerning orders, payments, shipping, returns, security, or customer service.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
• Provide services;
• Fulfill orders;
• Maintain business and tax records;
• Resolve disputes;
• Prevent fraud;
• Enforce agreements; and
• Comply with legal obligations.
Retention periods may vary depending on the nature of the information and applicable law.
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. CHILDREN’S PRIVACY
The Site is not intended for children under 13 years of age, or any higher minimum age required by applicable local law.
We do not knowingly collect personal information from children for the purpose of selling products to them.
If you believe a child has provided personal information to us, contact support@coiriva.com.
11. YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request a copy of personal information;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain targeted advertising, sharing, or sales;
• Appeal a decision concerning a privacy request; and
• Not be discriminated against for exercising privacy rights.
These rights may be subject to legal exceptions.
To exercise a privacy right, contact support@coiriva.com.
We may need to verify your identity before completing a request.
12. UNITED STATES PRIVACY DISCLOSURES
Residents of certain U.S. states may have additional rights regarding access, correction, deletion, portability, targeted advertising, sharing, or sales of personal information.
Where applicable, requests may be submitted to support@coiriva.com.
An authorized agent may submit a request where permitted by law, subject to identity and authorization verification.
13. INTERNATIONAL USERS
Your information may be processed in the United States, Canada, or other countries where Shopify and our service providers operate.
Data protection laws in these locations may differ from those in your country.
Where required, appropriate safeguards will be used for international transfers.
14. THIRD-PARTY LINKS
The Site may contain links to third-party websites or services.
We are not responsible for the privacy, security, accuracy, or content of third-party websites. Review their privacy policies before providing personal information.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal requirements.
The revised policy will be posted on this page with an updated “Last updated” date.
16. CONTACT
For privacy questions or requests, contact:
Coiriva
Operated by PHAMCHUNG LLC
Email: support@coiriva.com
Phone: +1 (412) 679-7869
Business address: 3621 Richmond Dr, Fort Collins, CO 80526, United States