Refund Policy
Last Updated: July 2026
At Coiriva, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return and Refund Policy.
By placing an order through www.coiriva.com, you agree to the terms outlined below.
1. 60-Day Money-Back Guarantee
We offer a 60-Day Money-Back Guarantee from the date your order is marked as delivered.
If you are not satisfied with your purchase, you may request a return or refund within 60 calendar days, subject to the conditions below.
2. Return Eligibility
To qualify for a return, the following conditions must be met:
- The request is submitted within 60 days of delivery.
- The product is returned in its original packaging whenever reasonably possible.
- The item is not intentionally damaged, altered, or misused.
- Proof of purchase is provided.
We reserve the right to request photographs before approving a return.
3. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Promotional or complimentary items
- Products intentionally damaged by the customer
- Items returned without prior authorization
- Items lost due to an incorrect shipping address provided by the customer
4. Return Authorization
Before returning any item, customers must contact our support team.
Please email:
Include:
- Order Number
- Full Name
- Reason for the return
- Photos if applicable
Returns sent without prior authorization may be refused.
5. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
6. Shipping Costs
Original shipping charges are non-refundable unless:
- The wrong item was shipped.
- The product arrived damaged.
- The product was defective upon delivery.
Customers are responsible for return shipping costs unless otherwise required by applicable law or approved by Coiriva.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.
Please include clear photographs showing the issue.
We will work with you to provide an appropriate resolution, which may include a replacement, partial refund, or full refund at our discretion.
8. Order Cancellations
Orders may be canceled before they enter processing.
Once an order has been processed or shipped, it can no longer be canceled and will instead be subject to this Refund Policy.
9. Delivery Issues
Coiriva is not responsible for delays caused by:
- Shipping carriers
- Severe weather
- Natural disasters
- Customs inspections
- Government actions
- Incorrect addresses provided by customers
Delivery delays alone do not automatically qualify an order for a refund.
10. Chargebacks
If you experience any issue with your order, we encourage you to contact our support team before initiating a chargeback or payment dispute.
Most issues can be resolved quickly through our customer service team.
Fraudulent or abusive chargebacks may be contested using available order records, payment records, shipment tracking, delivery confirmation, customer communications, and other relevant documentation.
11. Limitation of Liability
Nothing in this Refund Policy limits any rights that consumers may have under applicable law.
Where permitted by law, Coiriva reserves the right to interpret and apply this Refund Policy in a fair and commercially reasonable manner.
12. Contact Information
For all return and refund requests, please contact:
Coiriva Customer Support
Email: support@coiriva.com
Website: https://coiriva.com