FAQ
Last Updated: July 2026
Welcome to Coiriva. Below are answers to the questions we receive most often. If you need additional assistance, our Customer Support team is always happy to help.
1. Where do you ship?
We currently ship within the continental United States.
At this time, we do not ship internationally, to U.S. territories, APO/FPO addresses, or P.O. Boxes unless otherwise stated.
2. Where do your orders ship from?
All orders are fulfilled from our U.S. fulfillment center.
This allows us to provide fast domestic shipping and reliable tracking for every order.
3. How long does shipping take?
Orders are typically delivered within 3–5 business days after shipment.
Business days are Monday through Friday, excluding weekends and U.S. federal holidays.
Please note that severe weather, carrier delays, or other circumstances beyond our control may occasionally extend delivery times.
4. How long does order processing take?
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
5. Will I receive a tracking number?
Yes.
Once your order has shipped, you will receive an email containing your tracking information.
Tracking updates are provided directly by the shipping carrier and may take up to 24 hours to appear after the tracking number is issued.
6. What if my package is delayed?
While most orders arrive on time, shipping carriers may occasionally experience unexpected delays.
If your tracking shows no movement for several business days or you believe your package may be lost, please contact us and we will work with the carrier to investigate the shipment.
7. What if my package is marked as delivered but I did not receive it?
Please first:
- Verify your shipping address.
- Check around your property.
- Ask household members or neighbors.
- Contact the shipping carrier.
If you are still unable to locate your package, please contact our support team and we will review the situation with the carrier.
8. Can I change or cancel my order?
If your order has not yet entered processing, we may be able to modify or cancel it.
Once an order has been processed or shipped, changes or cancellations are generally no longer possible.
Please contact us as soon as possible if you need assistance.
9. What is your return policy?
We offer a 60-Day Money-Back Guarantee.
If you are not completely satisfied with your purchase, please contact us within 60 days of delivery.
Returned items must comply with our Refund Policy.
Please review our Refund Policy for complete eligibility requirements and instructions.
10. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are generally issued to the original payment method within 5–10 business days.
Your financial institution may require additional processing time before the funds appear in your account.
11. Are your products safe for plants?
Yes.
Our premium coconut coir products are carefully processed to provide a clean, natural growing medium suitable for vegetables, flowers, herbs, houseplants, seedlings, and many other gardening applications.
12. How should I store unused coco coir?
Store unopened bricks in a cool, dry location away from direct moisture.
Once expanded, any unused coir should be stored in a sealed container or bag until needed.
13. How can I contact Coiriva?
Our Customer Support team is available to assist you.
Email: support@coiriva.com
Phone: +1 (412) 679-7869
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Mountain Time (MT)
Business Address:
3621 Richmond Dr
Fort Collins, CO 80526
United States
We typically respond to all inquiries within one business day.
14. Do you guarantee delivery dates?
While we work hard to deliver every order within our estimated shipping window, all delivery dates are estimates only.
Actual delivery times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.
15. How do I track my order?
You can track your shipment at any time by visiting our Track Your Order page and entering your tracking number.
If you have not yet received a tracking email, please allow sufficient time for order processing before contacting our support team.
Still Need Help?
If you cannot find the answer you're looking for, please don't hesitate to contact us.
📞 +1 (412) 679-7869
We appreciate your trust in Coiriva and look forward to helping your garden thrive.